Home Templates Links & Clients Video Production Terms & Conditions Contact Us
ORDERING
 
 
 
  Once you are satisfied with our quotation, you should send us your master disc (or optional Exabyte / DLT tape for replicated discs) by post – preferable Recorded Delivery.  You may wish to send us the artwork on a CD-R at the same time.  Alternatively, you may prefer to send us the artwork by email to artwork@downstream.co.uk

This is usually the better option as it means we can check out your artwork immediately and let you know if there are any problems with it.  See the FAQs page for information on how to create your artwork and download the appropriate template(s) from the Templates page.  If your artwork requires minor adjustments, we will carry them out free of charge.  If more work is needed, we will advise you of the cost.  Once we have approved all the artwork, we will send you pdf proofs by email.  You will be asked to check the proofs and authorise us to proceed.

It is company policy not to begin manufacture until we have received sufficient cleared funds. Once we have received your order we will email you a pro forma invoice. We can only accept payment in GB pounds. Payment can currently be made by cheque or by BACS transfer direct to our current account by online banking.  We are hoping to be able to take payment by credit and debit card in the near future.  We will consider granting a 30-day credit account to suitable public sector and corporate clients.

If accurate colour reproduction of the finished product is important to you, we strongly urge you to order printed proofs.  The prices are shown on the relevant page -  Duplication Prices or Replication Prices.  You must then sign and return the proofs before we complete your order.  As proofs are sent out and returned by post, this will inevitably add at least 2 or 3 days to the turnround time.  For more information on the printing process, please see our FAQs page.
 
 
Contact Info
Downstream Ltd
44 Marsh Lane, Nantwich
Cheshire, CW5 5LH
Tel. : 01270 625125
Fax : 07006 077212
Email : info@downstream.co.uk