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  1. These terms and conditions shall apply to all contracts entered into by Downstream Ltd and shall be applied to all orders placed with the Company, unless expressly varied by prior agreement of the Company in writing.

2.1 The “Company” shall mean Downstream Ltd;

2.2 The “Customer” shall mean the person, firm, company or other body who places an order with the Company;

The “Contract” shall mean any order for goods or services placed by the Customer and accepted by the Company;

The "Customer's Materials" shall mean all goods or other matter or things whatsoever supplied by or on behalf of the Customer to the Company;

The "Goods" shall mean any goods or thing produced by the Company for the Customer under the Contract;
The "Services" shall mean any services carried out by or on behalf of the Company by any process of whatsoever nature.

3. The following conditions shall apply to all contracts:
The Customer enters into the Contract as principal and not as agent for any other person, firm, company or  body;

The copyright in the Customer's Materials is vested in the Customer and the supply of Goods or Services by the Company shall not result in any infringement of copyright or other intellectual property rights;

All Materials supplied by the Customer do not contain any matter which might be obscene, blasphemous, illegal, defamatory, actionable or otherwise give rise to any civil or criminal actions.

The Customer agrees and undertakes to indemnify and to keep indemnified the Company against any loss, damage, costs or expenses of any kind whatsoever which may be suffered or incurred as a result of a failure to comply with any of the conditions contained in section 3 above and/or any action, claim or demand relating to the Customers Materials howsoever arising.

The price applying to any Contract shall be that price contained in the quotation supplied by the Company to the Customer, either in writing or by email.  Any prices shown on the Company's website or given verbally shall not be binding.

Payment shall be required in full before commencing work on an order unless the Customer has a credit account. 

If a Customer has been granted a credit facility, then payment must be made in full within 30 days of the invoice date.

If payment in full has not been received by the due date, the Company reserves the right to charge the Customer interest on the amount unpaid at the rate of 4% above Bank of England Base Rate per calendar month.

Until the Goods have been paid for in full, they shall remain the property of the Company.
If the Company delivers to the Customer a quantity of Goods of up to 5% more or less than the quantity ordered, the Customer shall not be entitled to object or reject the Goods or any part of them by reasons of the surplus or shortfall and shall pay for such Goods at the pro-rata Contract rate.
Whilst the Company makes every effort to ensure that the goods supplied correspond as closely as possible to the sample, specification or description supplied, the Company is not responsible for any minor variations  such as colour or other feature or characteristic and such variation shall not entitle the Customer to cancel the contract or make a claim against the company.

The Company will only replace faulty Goods if there is an obvious manufacturing fault or the Goods are damaged in transit.

Where the Company does accept accept responsibility for supplying faulty goods, the Company's liability shall be limited to replacement of the faulty goods and.

The Company will not offer a refund or replacement where the Customer's Materials are at fault.
Time of delivery shall not be the essence of this contract. We will endeavour to despatch your Goods within the quoted time frame, however, we shall not be liable for any consequential losses, costs, damages, charges or expenses incurred in the delay in delivering the Goods.
Contact Info
Downstream Ltd
46 Marsh Lane, Nantwich
Cheshire, CW5 5LH
Tel. : 01270 625125
Fax : 07006 077212
Email : info@downstream.co.uk